Wednesday, December 26, 2012

Why Santa brought me a new phone

Nokia Lumia 800 photo taken by mbiebusch

I have had my HTC Sensation since September 2011 and it continued to get worse with each month I used it. After Steve asked me if I’d rather have a phone or a netbook for Christmas, I stopped cursing at my HTC long enough to exclaim, “Phone!” While I patiently awaited Santa to arrive, I used my dreaded HTC each day – to, at, and from work. This was the list of grievances that I wrote on the bus during that time before Christmas break:

  • It (dreaded HTC Sensation from O2) tries to update apps all the time. But it won't actually update them unless you have the Google Store "My Apps" screen up. If the screen falls to sleep, no updates.
    I've set up the apps to only update with WiFi as well, buy when I'm out, it will continually try to find a WiFi signal and, therefore, drain the battery.
  • The battery runs out if I use any kind of app. I have a full charge each morning and if I try to use the internet or FB, battery will go to yellow immediately. Hence, making the phone (and the data plan I pay for) totally useless.
  • Apps don't work. The internet browser, FB, Twitter, etc. Apps will shut down intermittently.
  • Typing is a nightmare. Can't tap on the screen and select "paste" easily. Last time I tried this, I had to tap the screen ten times at least to get "paste" option to pop up. Highlighting and copying are equally as difficult.
  • Auto correct doesn't work. Trying to move the cursor to change text is maddening as well.
  • Most recently, I tried to plug the phone into a travel charger that I had from my old BlackBerry. While it works fine on my husband's HTC Win 7 phone, when I plugged it into the Sensation, it kept pulling up the GPS. Nothing got charged.
  • When I get a text, the text thread has to load. Sometimes I cannot type a response, even though the keyboard is displayed. Sometimes it will only say “loading” and I cannot read and/or access the text message threads. I have to first delete the thread, then start over (after rebooting the phone a few times) before I can send a text. The SD card is not full, so there’s no other reason for this to cause a problem.
  • Many times I cannot get a signal. One Saturday, Steve and I were sitting on the bus, side-by-side (as married couples do) and he was able to use the GPS to calculate where we were on the bus with the mobile network. I was unable to get any response from the phone at all. I kept getting a “cannot connect to network” error message. No apps. No WiFi. No 3G. Not even the “H” or “E” I get a lot of times.
  • For some stupid reason, I can only see a limited number of emails in my folders. There doesn’t seem to be any options for this so if I’m trying to find an email that wasn’t saved very recently, it won’t display.
  • I think of a new complaint daily. I can update this more and more as I remember them.

Someone online mentioned that O2 really hasn’t held up their end of the contract bargain either. When a phone is this bad to the point that it can’t be used, then why should I have to keep honouring the contract with the cell provider?

I received my shiny new Nokia Lumia 800 yesterday and the HTC Sensation will be sent away for some amount of cash that can use towards my Zune pass for the Win 7 Phone.

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